Policy

Shipping insurance

I want to make your shopping experience simple and care free. All packages are insured and I will offer a full refund in case of an artwork is damaged during transport.

If you detect that the product is damaged, kindly contact me and the courier directly to obtain further instructions on how to proceed with returning the product.

Gift Cards

There is no expiry date for Gift Cards. No refund in whole or in part is available on Gift Cards.

Delivery

I use DHL to deliver all over the world. I apply a flat rate of 19 Euros for the shipment with DHL Express courier. All packaging is to a high professional standard.

I aim to deliver next working day but please allow 3-4 working days. Shipment to countries outside Europe should take 5 working days.

Dimensions

All measurements are approximate. Sizes are given for the width, depth and height. The measurement units used are in centimetres (cm).

Privacy policy

Your details are processed only for the purpose of fulfilling your enquiry. You will have the option of joining my free mailing list. At no point will your details be shared with any third parties. By continuing to use this site you agree to our use of cookies.

Payment methods

For your safety and security I use Verifone payment gateway that accepts major cards including Visa, Mastercard and American Express. All transactions are encrypted to the highest global standards.

Alternative payment methods

I will also accept direct swift payment to my bank account. Items will only be dispatched when the payment has cleared. To use this option you will need to contact me directly on contact@minaceramics.com